Privacy Policy
This Policy explains what information we collect, how we use it, and the choices you have when using Sample.
1. Scope
This Policy applies to Sample desktop software, the Sample website, and account, licensing, and billing services linked to Sample.
2. Information we collect
| Category | Examples | Why we collect it |
|---|---|---|
| Account data | Email, account identifier, auth session metadata | Sign-in, account security, support |
| Commerce data | Purchase status, transaction references, billing portal actions | Entitlements, downloads, receipts, fraud prevention |
| Device and license data | Device ID/fingerprint hash, platform, architecture, app version, activation events | License validation, device limits, abuse prevention |
| Operational telemetry | Error events, helper status, performance and reliability events | Stability, diagnostics, product improvement |
3. Audio and local file handling
Sample is designed as a local-first tool. Your audio files and core analysis workflows are intended to run on your machine.
- Your library files remain under your control.
- Network access is used for activation, entitlement checks, updates, and account operations.
4. How we use information
- Provide sign-in, licensing, activation, and installer download access.
- Process purchases, billing operations, and entitlement state changes.
- Detect abuse, fraud, and policy violations.
- Monitor service reliability and improve product quality.
- Respond to support requests and operational incidents.
5. Legal bases (where applicable)
Depending on your jurisdiction, we process information to perform our contract with you, comply with legal obligations, pursue legitimate interests (such as security and service reliability), and where required, based on your consent.
6. Sharing and processors
We may share limited information with service providers that operate parts of the platform, such as authentication/hosting infrastructure and payment processing.
- Payment processing and billing tools
- Cloud hosting/database and authentication services
- Error monitoring and operational analytics tooling
These providers process data on our behalf under contractual and security obligations.
7. Retention
We keep information only as long as needed for account operation, security, legal compliance, and legitimate business needs. Retention periods may vary by data category and legal requirements.
8. Security
We use reasonable technical and organizational safeguards designed to protect information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
9. Your rights and choices
Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or object to certain processing, and to request data portability. You may also close your account.
To submit a privacy request, contact help@sample.audio.
10. International transfers
Your information may be processed in countries other than your own. Where required, we use appropriate safeguards for cross-border transfers.
11. Changes to this Policy
We may update this Policy from time to time. We will post updates here and revise the "Last updated" date above.
12. Contact
Privacy questions: help@sample.audio